Collision Center
The DeMontrond Collision Center’s mission is to provide customer service before, during, and after the repair which surpasses the customer’s expectations. In addition, we want to become an asset to our community, contribute to the betterment of our neighbors and be civically responsible.
Services:
Facilities
DeMontrond Collision Center’s customer reception and waiting area features air conditioning, upholstered chairs, complimentary coffee, along with a cold drink and snack machine.
We have facilities and items available to insurance appraisers including:
- Internet
- Computer
- Copier/Fax Machine
- Reference Materials on frame specs and paint codes
- CCC Pathways Imaging System
Collision Repair
At DeMontrond Collision Center we believe that great service is no accident. Our skilled technicians are continually trained to get the most from our state of the art equipment.
Frame Equipment
Computerized Frame Measuring and Repair offers pinpoint accuracy with print out documentation of before and after results. Our eight metal and body bays, Blackhawk Powerpro 360L frame machine, and Hein-Werner Apex Laser Target Measuring System guarantees a proper repair on all makes and models.
Painting & Refinishing
Our paint facilities include 4 paint bays with pressurized paint booths with baking abilities to provide factory quality finishes.
PPG certified painters, PPG world class paint, and computerized mixing equipment allow us accurate color matches on all makes and models.
Our 3,100 square foot facility allows space for multiple repairs and quick cycle time. This allows us a range to serve the following areas: Cleveland, Splendora, Tarkington, Shepherd, Coldspring, Porter, New Caney, Dayton, Liberty, Livingston, Kingwood, and Humble.
The 10-Step
Body Repair Process
Step 1 – The Initial Estimate
During the Estimate Process, the vehicle is inspected, and relevant data is entered into our computerized Estimate System. This data is compiled into an estimate that determines the cost of repairs. However, there is often hidden damage that cannot be seen until after the vehicle is disassembled.
Step 2 – Insurance Company Approval
Once the estimate is completed, the insurance company will review it. There may be some negotiations on the price, and procedures required to repair the vehicle. The insurance company will determine if the vehicle is even repairable. Once this process is completed, the vehicle begins the actual repair process.
Step 3 – Disassembly
In disassembly, hidden damage is often found, and inner structure repairs are determined. Many times, this will require scheduling an insurance re-inspection and ordering additional parts.
Step 4 – Order Parts
The required parts for your vehicle are ordered, and availability is checked. If a part needs to be special ordered, the order will be placed as soon as possible. Although many parts may arrive very quickly, the repair process cannot begin until the shop receives all of the structural parts.
Step 5 – Structure Repair
In the Structure Repair area, the unitized body is returned back to the factory specification. A sophisticated measuring system is used to monitor all phases in this area. A computer-based measurement system is used to analyze the frame of your vehicle. This system ensures an accurate repair.
Step 6 – Body Repair
The Body Repair Department replaces exterior panels and all metal finishing that may be required. The vehicle begins to come back to life as sheet metal is installed and aligned. From here the vehicle will go to the Paint Preparations Department.
Step 7 – Paint
Paint Preparation is a critical step in the refinishing process of every vehicle. All panels are prepared for paint, then primed and sealed to ensure good adhesion when the final top color and clear coats of paint are applied.
Step 8 – Reassembly
Final moldings and detail pieces are put back on the vehicle in the reassembly area. All the vehicle’s systems are checked during this process. The vehicle is almost complete and ready for delivery when it is in this stage.
Step 9 – Detailing
In the detailing area, the vehicle is hand washed, dried and lightly detailed inside and out to remove any dust or dirt that accumulated during the repair process. Then a final quality control inspection is performed.
Step 10 – Delivery
Delivery is the last step in the repair process. When the customer arrives to pick up the vehicle, the bill is explained, and the final paper work is completed. The customer drives away in the vehicle that has been restored to its pre-accident condition.
Community Involvement
The DeMontrond Collision Center is a staple in the community.
- Annual participation in Salvation Army Bell Ringing Campaign
- Annual support of “Operation Refuge of Cleveland”
- Chamber of Commerce Member & Board Members, Served repeated terms as Chairman
- Seat on Economic Development Board
- Charter Members of YMCA program
- Annual Supporters of “Cleveland Dairy Days”
- Board Member and Supporter of “Keep Cleveland Beautiful”
- Host of Annual Fund Raisers for Cleveland ISD, Tarkington ISD, and Splendora ISD
- Annual Company Contributors to the United Way
- Members and Supports of Boy Scout Troop 95
- Board Member & Annual Supporters of Cleveland Senior Citizens Organization
- Annual Team Participant in “Relay For Life” Cancer Program
- Annual Sponsor & Participant in “Clean up Cleveland”
- Member of Cleveland Rotary & Lions Club
Awards
- DeMontrond Collision Center has won The Better Business Bureau's "Awards for Excellence" 9 straight years.
- Business of the Year – Greater Cleveland Chamber of Commerce
- United Way’s Workplace Olympics – 1st Place
- Active member of the National Automotive Dealer’s Association, Texas Automotive Dealer’s Association and the Houston Automotive Dealer’s Association.
